Tuesday, April 01, 2008

My NPO Experience

March 19th (11AM-3:30PM)
I stroll down to GLWD, a not-for-prof devoted toward delivering meals to people whose lives have been dramatically altered by disease. The home-base, on 166 Ave of the America's @ Spring Street, is where all of the good stuff happens.

Although I did my research prior to entering the big, grand building (which looks much like an over- sized old post-office), I had no idea what to expect. As embarrassing as this may sound, I actually thought that even though this was a food DELIVERY service, I was prepared to meet people with serious illnesses. For all of my health background, the thought of me sitting on a GLWD toilet seat full of virus and bacteria crossed my mind and I had to remind myself that I couldn't contract a disease through sitting my tush on the bowl.

These thoughts were dispelled instantly (thank GLWD) when I had the pleasure of meeting Esther, a sweet woman working in the Nutritional Services department as an RD, graduated from TC, where she evaluates clients' diets and answers any nutrition questions they have. Since the place sends out close to 3000 meals per day, there are a ton of questions coming in and the phone rings constantly.

Esther took me to the actual kitchen where I wore a food hair net for the first time. The kitchen was clean and it looked much like some of the camp kitchens I've worked in over the summer (well, maybe not worked in... but at least, utilized).

Esther also took me to the volunteer and admin offices so that I could see all aspects of the organization. It's HUGE! And everyone there is so warm--full of love, as the organization would imply.

During the course of my first day thee, I met Lisa Zullig, the head of the Nutrition Services dept, who can be contacted here. She had me calling clients to evaluate how they liked their meals, what time their delivery came, if they wanted any substitutions (such as yogurt for bagel)...etc. This was a great experience for me for a few reasons:

1. It directly had me in contact with the exact people who reap the benefits of the GLWD service, whereby I was fully able to analyze the quality of the GLWD program, in addition to the clients' preferences.

2. It put the human-touch-aspect of the job in check for me. Dealing with people is so important versus reading or writing about them.

3. 200 surveys later, I developed a great "phone-voice," and could probably take over for the lady on your voicemail :)

1 comment:

Douglas Cress said...

Oh, don't be so modest. You know your phone voice is great...

"HI! This is MArissAA!"

Nutrition Website

My personal blog here at Blogger is still going to remain intact; however, please visit my new website, http://marissabeck.wordpress.com, which will host more nutrition topics (because obviously you just can't get enough!)